Dell Service Sucks


Dell Service Sucks


I ordered another Dell Dimension 2400 for the school.  I went through the entire checkout process and on the last part of the process it failed.  The shopping cart system gave me an error message, and told me to back up and try again.  I backed up one page and the system told me my session had expired.  I tried again from the beginning with the same result.

The offer for the machine expired today so I called in my order. I didn’t want to miss out on this great deal.   Later on I download my email and I see one of the online orders went through.  Another one was cancelled due to a bad credit card. 

In December I ordered a machine for myself.  After 2 weeks the order was cancelled and no reason was given.  It took 6 weeks before I eventually received my machine.

In November I ordered 2 machines for the school.  They sent us one and over billed us.  They did refund our money and send out the other machine.

3 orders and 3 screw ups.  Dell’s service has been extremely poor.  I don’t know what is going on over there but I think their online ordering and billing system is seriously flawed.  They are pretty good about correcting their mistakes so I still trust the company but something is seriously messed up.

  1. #1 by Darryl on February 26, 2004 - 4:19 pm

    I just placed an order two days ago and it’s disappeared from their system. I e-mailed and heard nothing back. Their product is great but their ordering system sucks.

  2. #2 by chris on February 26, 2004 - 11:20 pm

    Hey LT, I just got a $25 gift certificate from Apple I’m not going to be able to use, did you want to try out their online ordering system?

    :)

  3. #3 by Nathan on February 27, 2004 - 2:28 am

    hahahaha…. I’ll take that $25 if your not gonna use it, man.

  4. #4 by Leighton Tebay on February 27, 2004 - 7:26 am

    Chris:

    I’m afraid that even with the $25 gift certificate it won’t bring the price of an Apple down to $409. I’ll pass.

  5. #5 by Toni on February 27, 2004 - 11:44 am

    After the amount of hassle my company had with Dell around this time last year, we won’t deal with Dell any more. A bargain is only good when it costs less than the equivalent elsewhere. If you start to factor time, suddenly their kit looks really dear.

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