Dell Service Sucks
I ordered another Dell Dimension 2400 for the school. I went through the entire checkout process and on the last part of the process it failed. The shopping cart system gave me an error message, and told me to back up and try again. I backed up one page and the system told me my session had expired. I tried again from the beginning with the same result.
The offer for the machine expired today so I called in my order. I didn’t want to miss out on this great deal. Later on I download my email and I see one of the online orders went through. Another one was cancelled due to a bad credit card.
In December I ordered a machine for myself. After 2 weeks the order was cancelled and no reason was given. It took 6 weeks before I eventually received my machine.
In November I ordered 2 machines for the school. They sent us one and over billed us. They did refund our money and send out the other machine.
3 orders and 3 screw ups. Dell’s service has been extremely poor. I don’t know what is going on over there but I think their online ordering and billing system is seriously flawed. They are pretty good about correcting their mistakes so I still trust the company but something is seriously messed up.